You are our first priority

This web landing page has been designed to provide you with policy information that enables you to make the claims process as simple as possible

Your Welcome Pack

You will receive an ALC Health welcome pack when you join the scheme and at each renewal. Please keep this in a safe place.  

Your welcome pack contains:

Membership Card

Please carry your membership card with you at all times.  It contains your Policy Number, Customer Number and details of your cover on the front. 

On the back of the card you will find  the telephone numbers to call in the event of an emergency or should you wish to make a claim. 

Certificate of Insurance

Please check this carefully.  It shows who is covered under your policy, their dates of birth, the area of cover where you can receive treatment, your benefits plus any excess that applies. 

If you have any queries about your Certificate of Insurance or wish to change any of these details, please contact Becky Yuen.

Policy Wording

This document sets out your benefits and the policy terms and conditions which apply. Please take a moment to
read and understand the benefits you are covered for and any exclusions

Step-by-Step Guide to making a claim

Please refer to this guide before making a Claim and follow the instructions to register online.

• If you need medical advice or require immediate admission to hospital our specialist team are ready to help you.
• Please contact (or ask someone to call us on your behalf) our emergency assistance centre immediately.
• Please ensure that you carry your membership card at all times.
• Hospitals may need to have access to this and will, where necessary, check your personal belongings to find it.

It is also a good idea to ensure a relative, close friend or colleague is aware of your medical insurance arrangements.

Key Fob

Please attach this to your keys.  Our Claims and Emergency Blood Transfusion Helpline details are there should you need them.