{"id":2510,"date":"2012-10-08T08:37:45","date_gmt":"2012-10-08T07:37:45","guid":{"rendered":"https:\/\/www.alchealth.com\/news\/?p=2510"},"modified":"2025-01-23T15:55:39","modified_gmt":"2025-01-23T15:55:39","slug":"alc-health-launches-new-customer-online-service-providing-a-comprehensive-claims-management-facility-available-247-worldwide","status":"publish","type":"post","link":"https:\/\/www.alchealth.com\/news\/alc-health-launches-new-customer-online-service-providing-a-comprehensive-claims-management-facility-available-247-worldwide\/","title":{"rendered":"ALC Health launches new \u2018Customer Online’ service providing a comprehensive claims management facility available 24\/7 worldwide"},"content":{"rendered":"

ALC Health launches new \u2018Customer Online Service\u2019<\/strong><\/p>\n

We are delighted to announce another new online service for\u00a0ALC Health policyholders with the launch of ‘Customer Online’ enabling \u00a0our members to check their cover details as well as submit, manage and monitor their claims 24 hours a day.<\/p>\n

This new service called \u2018Customer Online\u2019<\/strong> is available to all ALC Health global policyholders whose cover commenced on or after 1 December 2011 and offers a smooth, seamless process to pre-authorise treatment.\u00a0 Receipts for claims which may have already been settled by the policyholder and the ability to track the progress of each and every claim, is now available using this new secure online web portal.<\/p>\n

Andrew Apps, Director at ALC Health comments:<\/strong><\/p>\n

\u201cOver the past 9 months we have been working behind the scenes to add new functionality to our growing list of member online services.\u00a0 Customer Online<\/strong> is another exciting step forward by providing our members with the ideal way of checking the cover they have, keeping an eye on the progress of claims and a secure way of getting in touch no matter where in the world they might happen to be \u2013 day or night.<\/p>\n

These important benefit enhancements reflect the feedback from our clients and our wish to make the process of making a claim as simple and as straightforward as possible.\u00a0 With more enhancements to come in the months to follow, this is an exciting time for both ALC Health and our members\u201d.<\/p>\n

Tasha Pearce, Head of Operations at ALC Health adds:<\/strong><\/p>\n

\u201cThe way in which we settle claims, the ease of submitting documents and the ability to keep our members fully informed of how things are progressing once they have submitted a claim, is the very foundation of how we ensure that every policyholder receives the highest level of service and support from us.<\/p>\n

Our members rightly expect 24 hour support and the new \u2018Customer Online\u2019<\/strong> facility takes this a stage further by enabling ALC Health to enhance the VIP service standards that have become the hallmark of the company\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"

ALC Health launches new \u2018Customer Online Service\u2019 We are delighted to announce another new online service for\u00a0ALC Health policyholders with the launch of ‘Customer Online’ enabling \u00a0our members to check their cover details as well as submit, manage and monitor their claims 24 hours a day. This new service called \u2018Customer Online\u2019 is available to … Continue reading ALC Health launches new \u2018Customer Online’ service providing a comprehensive claims management facility available 24\/7 worldwide<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,6],"tags":[],"class_list":["post-2510","post","type-post","status-publish","format-standard","hentry","category-alc-health-news","category-alc-travel-news"],"_links":{"self":[{"href":"https:\/\/www.alchealth.com\/news\/wp-json\/wp\/v2\/posts\/2510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alchealth.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.alchealth.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.alchealth.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alchealth.com\/news\/wp-json\/wp\/v2\/comments?post=2510"}],"version-history":[{"count":1,"href":"https:\/\/www.alchealth.com\/news\/wp-json\/wp\/v2\/posts\/2510\/revisions"}],"predecessor-version":[{"id":3671,"href":"https:\/\/www.alchealth.com\/news\/wp-json\/wp\/v2\/posts\/2510\/revisions\/3671"}],"wp:attachment":[{"href":"https:\/\/www.alchealth.com\/news\/wp-json\/wp\/v2\/media?parent=2510"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.alchealth.com\/news\/wp-json\/wp\/v2\/categories?post=2510"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.alchealth.com\/news\/wp-json\/wp\/v2\/tags?post=2510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}