You are our first priority

We know that wherever you are living or working can have unique demands - your healthcare needn’t be one of them.

The group plan has been designed by ALC Health to help you find and access the very best possible medical treatment.

Full details about the plan including your benefits and how to claim can be found using the tabs located at the top of this page.  

Your Welcome Pack

You will receive an ALC Health welcome pack when you join the scheme and at each renewal. Please keep this in a safe place.  

Your welcome pack contains:

Membership Card

Please carry your membership card with you at all times.  It contains your Policy Number, Customer Number and details of your cover on the front. 

On the back of the card you will find  the telephone numbers to call in the event of an emergency or should you wish to make a claim. 

Certificate of Insurance

Please check this carefully.  It shows who is covered under your policy, their dates of birth, the area of cover where you can receive treatment, your benefits plus any excess that applies. 

If you have any queries about your Certificate of Insurance or wish to change any of these details, please contact Jaklin Nikolova.

 

 



 

Step by Step Guide to Claiming

Please refer to this guide before making a Claim and follow the instructions to register online.

  • If you need medical advice or require immediate admission to hospital our specialist team are ready to help you.
  • Please contact (or ask someone to call us on your behalf) our emergency assistance centre immediately.
  • Please ensure that you carry your membership card at all times.
  • Hospitals may need to have access to this and will, where necessary, check your personal belongings to find it.

It is also a good idea to ensure a relative, close friend or colleague is aware of your medical insurance arrangements.

Key Fob

Please attach this to your keys for easy-to-hand contact details should you need to make a claim.

Policy Wording

This document sets out your benefits and the policy terms and conditions which apply. Please take a moment to read and understand the benefits you are covered for and any exclusions.

 
 

 

 
 

To access the MyALC members portal, simply click on the image above where you can either register for the first time or login.

Here you can submit claims, or view the status of your claims and access a copy of your Certificate of Insurance. You can also begin a webchat with a member of the team if you have any questions about the policy or any queries regarding claims. Simply click on the image above where you can either register for the first time or login. 

Another feature available within MyALC is the ability to search for a doctor or a medical facility that is nearest to you. We are also adding an SMS facility so we can inform you on the progress of your claim and when an update has been made to your MyALC members area.