Alert: Coronavirus (COVID-19) Outbreak. We are experiencing a high volume of calls. Please review our dedicated resource page for answers to frequently asked questions.



As soon as your ALC Health policy is active, you will be able to register for access to MyALC, where you will be able to:

  • Pre-authorise your treatment
  • Easily submit your claims
  • Read secure messages from our claims team
  • Search for a medical facility
  • Obtain useful travel and security information
  • Start a web chat
  • Access the secure premium payment area

Registering for MyALC is simple and takes less than 5 mins, there are four simple steps:

You will need your Policy and Customer Numbers to complete the registration. These can be found on your Membership Card or Certificate of Insurance. Any Insured Person over the age of 16 can register on to our Claims Centre. Each Person over the age of 16 must have their own registration to comply with data protection requirements. The four simple steps to follow are:

Step 1 - Enter your Policy and Customer numbers. These can be found on your Membership Card or Certificate of Insurance.

Step 2 - Enter your personal details. This will be checked against the information we hold on our system.

Step 3 - Create login details. Your username will be your email address.

Step 4 - A confirmation email will be sent to you immediately. You will need to activate your account by clicking the link contained within the email.








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