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For queries about an existing policy or claim you can contact us using WhatsApp on +44 (0) 292046 8500. Please be aware that our normal hours are 9am to 5pm (UK time), Monday to Friday, excluding UK bank holidays. 
ALC Health, on behalf of our underwritiers, have appointed IMG to manage claims on their behalf. Please refer to the Fair Processing Notice as detailed in your policy wording. 
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