Registered Name:
à la carte healthcare limited
Trading Style:
ALC Health
Registered Address:
254 Upper Shoreham Road, Shoreham by Sea, West Susses, BN43 6BF, United Kingdom
Telephone:
+ 44 (0)1903 817970
Email:
sales@alchealth.com
Terms and Conditions of website usage
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern à la carte healthcare's relationship with you in relation to this website.
The term "à la carte healthcare " or "us" or "we" refers to the owner of the website whose registered office is 254 Upper Shoreham Rod, Shoreham by Sea, Shoreham by Sea, West Sussex, BN43 6BF, United kingdom. The term "you" refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Complaints
We always aim to provide you with a high standard of service, but we acknowledge that there may be times when you may be unhappy with us. If we are unable to resolve matters to your satisfaction and you wish to make a complaint, please contact us with the following information:
We will aim to resolve your complaint as quickly as possible. However, in the event you are dissatisfied with the way we have resolved your complaint, you have the right to refer your complaint to:
For UK Customers - Financial Ombudsman Service
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Tel: 0800 023 4567
Tel: 0300 123 9123
Fax: 0207 964 1001
Email: complaint.info@financial-ombudsman.org.uk
Web: financial-ombudsman.org.uk
For EU Customers - Online Dispute Resolution
The European Commission has also provided an Online Dispute Resolution Service for logging complaints. To use this service please visit ec.europa.eu/odr.
For Hong Kong Customers – Insurance Complaints Bureau
The Insurance Complaints Bureau
29th Floor, Sunshine Plaza
353 Lockhart Road
Wanchai,
Hong Kong
Fax: +852 2520 1967
For full details of your complaints process please refer to your policy wording.