We live in an uncertain world, so it is important that you not only have access to the very best medical care, but have the financial protection to cover the cost of any emergency or elective treatment.
ALC Health has partnered with some of the best and most experienced healthcare underwriters in the world. The underwriter of your policy will depend on where you live and will be detailed on your quotation and on your policy documents.
In the main, our range of Prima Healthcare international plans are underwritten by AXA PPP International, one of the largest and most experienced private medical providers in the UK and the World. They are part of the AXA Group, with major operations in Europe, North America and Asia/Pacific, looking after more than 95 million customers worldwide and with revenues of almost 92 billion euros (2014), they have an A+ Standard & Poor’s rating for financial security.
In some territories, notably Malta, Cyprus, Germany and Hong Kong our plans are underwritten by Catlin Insurance Company (UK) Ltd. Also with an A+ financial security rating from Standard & Poor’s, Catlin Insurance Company (UK) Ltd is part of the XL Catlin Group, who have assets of over $59 billion in 2015.
ALC Health have appointed Global Response to handle our claims for all our Prima International Medical Insurance plans with effect from 1st June 2017.
Global Response is also part of the IMG group and is well respected in the industry with a track record in designing and implementing bespoke technical claims systems. Telephone assistance and medically qualified personnel are available 24/7/365.
Our new online Global Response claims portal is available to upload your claims and the facility to email, fax or post remains.
Full details on how to claim are available within our Claims Section.